Responsible Gaming

Hollywin Casino is committed to promoting safe, informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set sensible limits, understand the risks and only play with money you can afford to lose.

Hollywin Casino operates under licence OGL/2024/161/0191 issued by the Curaçao Gaming Control Board to Stable Tech N.V., which regulates the platform and ensures compliance with anti-money laundering standards.

Gamble responsibly

Online gambling involves financial risk and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing session does not mean that a win is due. Always make decisions based on your own circumstances and remain aware that losses can occur quickly.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment rather than an investment. If the money is needed for rent, household expenses, bills, food, savings or other important commitments, it should not be used for gambling.

Only gamble when you are calm, alert and able to make clear decisions.
Set a spending limit before playing and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household money and credit commitments.
Do not chase losses by increasing your bets or playing for longer.
Never gamble while under the influence of alcohol or other substances.
Do not borrow money, use someone else's payment method or sell possessions to gamble.
Remember that gambling is not a reliable way to earn income.

It can also help to keep a record of your deposits, withdrawals, playing time and overall spending. Reviewing this information regularly may make it easier to identify changes in your behaviour. Consider discussing your gambling habits with someone you trust, particularly if you find it difficult to follow your own limits.

Tools to manage your play

Hollywin Casino may provide account and play-management tools designed to help you stay in control. Depending on the service and the options available to your account, these tools may include deposit limits, wagering or loss limits, session reminders, time-outs and self-exclusion. The availability, operation and processing of a particular tool may be explained in your account area or the applicable platform terms.

Deposit and spending limits

A deposit limit can restrict the amount you deposit during a selected period. Choose a limit that reflects your personal budget before you start playing. A limit is not a guarantee that you will win or avoid losses, but it can help prevent impulsive spending. Review your limits carefully and do not set an amount based on the expectation of future winnings.

Time-outs and breaks

A time-out is a short break from gambling. It can be useful if you feel distracted, frustrated or tempted to play more than planned. During a break, avoid accessing the service and use the time to do something unrelated to gambling. Regular breaks can also help you maintain perspective during a longer session.

Self-exclusion

Self-exclusion is a more serious restriction for people who want to stop gambling for a set period or indefinitely. If you request self-exclusion, you should not try to open another account, use another person's account or find ways around the restriction. You may be asked to provide information needed to apply the request to your account. Any self-exclusion request should be treated as an important step towards protecting your wellbeing.

If a limit, time-out or self-exclusion is active, do not ask for it to be removed early simply because you feel confident that you can control your gambling. If you believe you need help, consider contacting an independent support service and speaking with someone you trust.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and a person may not recognise the problem at first. Concern is not limited to the amount of money lost. The time spent gambling, the effect on daily life and the feelings experienced before or after gambling are also important.

Spending more time or money gambling than you intended.
Trying to win back losses by continuing to play or increasing stakes.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, deposits, losses or account information from others.
Borrowing money or using credit to continue gambling.
Missing work, study, family activities or other responsibilities.
Arguing with people close to you about gambling.
Feeling guilt, shame, stress or low mood after playing.
Thinking about gambling frequently or finding it difficult to stop.
Selling belongings or using money set aside for essential expenses.

If any of these signs apply to you, take a break and consider stopping altogether. Do not attempt to recover losses through further gambling. Talk openly with a trusted person and seek professional support as soon as possible. Getting help early can make it easier to address financial, emotional and relationship impacts.

If someone you know may be experiencing gambling harm, approach the conversation with care. Choose a suitable time, describe what you have noticed without judgement and encourage them to seek independent support. You cannot control another person's gambling, but you can set boundaries around money, lending and access to your own accounts.

Support and important protections

People in Australia can seek confidential information and support through Gambling Help Online and other state and territory gambling support services. These services may offer counselling, practical guidance, financial information and support for family members. You can also speak with your general practitioner or another qualified health professional about the effect gambling may be having on your wellbeing.

If gambling is contributing to immediate distress, thoughts of self-harm or danger, contact emergency services or a crisis support service in Australia without delay. Your safety is more important than any gambling account, balance or financial loss.

Account safety and age requirements

Gambling is only for people who meet the applicable minimum age requirements. Never allow children or other unauthorised people to use your account. Keep your password and account access details private, use suitable device security and log out when you have finished. If you believe another person has accessed your account, stop using it and follow the available account-security process.

Only use your own payment methods and provide accurate information when requested. Account verification and transaction checks help protect customers, support legal and regulatory obligations and reduce the risk of unauthorised activity. Do not attempt to avoid account controls, identity checks, spending limits or self-exclusion measures.

Responsible gambling is a shared responsibility. Hollywin Casino provides information and account-management options, but these tools cannot remove the risks of gambling or replace personal judgement and professional advice. If your gambling no longer feels enjoyable or manageable, stop playing, activate an appropriate restriction and seek support.