Cookies Policy | Hollywin Casino

About cookies

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another internet-connected device. A cookie allows the website to recognise a device or remember information about a visit. Cookies can support basic website functions, improve security, remember preferences and help website operators understand how online services are used.

Some cookies are created by Hollywin Casino, while others may be placed by service providers that support website operation, analytics, security, customer support, payment processing, advertising or other online features. These third parties may use cookies or similar technologies in accordance with their own policies and applicable requirements.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information we hold about your account, device or use of our services. Where this occurs, the information will be handled in line with our Privacy Policy and applicable Australian privacy requirements.

Similar technologies

We may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device identifiers. For simplicity, this policy uses the word cookies to cover cookies and similar technologies unless a different explanation is needed.

How cookies may be used

The types of cookies used on a website may change over time as features, security measures and service providers change. In general, Hollywin Casino may use cookies for the following purposes:

Strictly necessary cookies that support core website functions, account access, session management, navigation and security. The website may not work properly if these cookies are disabled.
Preference cookies that remember choices such as language, region, display settings or other options you select while using the website.
Performance and analytics cookies that help us understand how visitors use the website, including which pages are visited, whether pages load correctly and where improvements may be useful.
Security and fraud-prevention cookies that help detect unusual activity, protect accounts, support responsible access controls and reduce the risk of misuse.
Functionality cookies that support features such as online forms, customer assistance tools or other interactive services.
Advertising or marketing cookies, where used, that may help measure campaigns, limit repeated content or show information that is more relevant to your interests. These cookies may be controlled through available preference tools.
Compliance and responsible gambling cookies that may support age checks, jurisdiction controls, account restrictions, safer gambling tools and other legal or operational requirements.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The retention period can vary according to the purpose of the cookie, the service involved and applicable legal or security requirements.

The information collected through cookies may include your device type, browser type, operating system, general location, internet protocol address, pages viewed, links selected, visit dates and times, referral information and interactions with website features. This information is generally used in aggregate or pseudonymised form where appropriate, although it may be connected with account or transaction information when needed for security, compliance or service delivery.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept or reject certain categories of cookies that are not strictly necessary. Your choices may be saved through a preference cookie. If you clear your browser data, use another device or access the website through another browser, you may need to make your choices again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, block, delete or limit cookies. The method varies between browsers and devices, so you should refer to the relevant provider's instructions. Some browsers offer private browsing, tracking protection or signals that indicate a preference not to be tracked.

Disabling or deleting cookies may affect your experience. In particular, you may need to enter information again, lose saved preferences, be unable to use certain account functions or encounter features that do not operate as intended. Strictly necessary cookies may continue to be used where they are required for security, account access, fraud prevention, legal compliance or the delivery of a service you request.

Mobile devices and applications

If you access Hollywin Casino through a mobile device or application, similar technologies may be controlled through your device settings, application permissions or operating system choices. These controls may include permissions for storage, identifiers, notifications or other device features. Restricting permissions may affect the availability or performance of some services.

Cookie controls may not remove information that has already been collected before your settings were changed. Where appropriate, you can make a request about personal information in accordance with our Privacy Policy. We may need to verify your identity before responding to a request.

Third-party services, privacy and updates

Hollywin Casino may use third-party platforms and service providers to help provide, secure, measure or improve its online services. These providers may place or access cookies and may process information in countries outside Australia, subject to applicable privacy safeguards and contractual or legal requirements. Third-party services may have separate privacy and cookie policies, and you should review those policies where relevant.

We may use information obtained through cookies to maintain website functionality, investigate technical issues, protect players and the business from fraud, meet legal and regulatory obligations, understand service performance, personalise settings and improve the overall player experience. We do not use cookies to remove or reduce any rights you have under applicable law.

Cookies may also support age and identity checks, geographic controls, account protection and responsible gambling processes. These processes are important features of an online gambling service. Refusing cookies that are necessary for these purposes may mean that access to some services is restricted or that additional checks are required.

Changes to this policy

We may update this Cookies Policy when our website, technologies, service providers, legal obligations or business practices change. The updated version will be made available on this page and may include a revised effective date where appropriate. You should review this page from time to time so that you remain informed about how cookies are used.

Questions and privacy requests

If you have questions about this Cookies Policy or want to make a privacy-related request, please use the official support or privacy contact method made available on the Hollywin Casino website. Do not include unnecessary sensitive information in an initial enquiry. We may ask for information needed to confirm your identity, locate relevant records and respond securely.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge that cookies may be used as described in this policy, subject to the choices and controls available to you. Your use of the website remains subject to the applicable Terms and Conditions, Privacy Policy and responsible gambling information.