Hollywin Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Hollywin Casino, including access to the website, account registration, games, payments, promotions and responsible gambling. Please read them carefully before using the site. By accessing or using Hollywin Casino, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games or services.

Hollywin Casino operates under licence OGL/2024/161/0191 issued by the Curaçao Gaming Control Board to Stable Tech N.V., which regulates the platform and ensures compliance with anti-money laundering standards.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Hollywin Casino. They apply to all visits, registrations, transactions, games and other services made available through the website. Additional terms may apply to specific games, promotions, competitions or payment methods. If an additional term conflicts with these general terms, the additional term will apply to the relevant service or offer.

You are responsible for checking the current version of these terms before using the website. Hollywin Casino may update, replace or amend these terms when necessary. Changes may be made to reflect operational requirements, changes to services, legal obligations or security needs. The updated version will apply from the date it is published, unless a different effective date is stated. If you do not accept an update, you should stop using the website.

You must only use Hollywin Casino where online gambling is lawful for you. You are responsible for understanding and complying with the laws that apply in your location. Access may be restricted in certain countries, states or territories. The website is not an invitation to use gambling services where doing so would be unlawful.

You must meet all applicable age requirements before opening or using an account. You must provide accurate information during registration and keep that information current. Hollywin Casino may request evidence of age, identity, location, payment ownership or other information before allowing access to some or all services.

You must not create or use an account on behalf of another person.
You must not allow another person to access or use your account.
You must not create multiple accounts unless expressly permitted.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not attempt to interfere with the website, its games, security systems or other users.

You are responsible for keeping your login information confidential. Notify Hollywin Casino promptly if you believe your account has been accessed without permission or if your login details have been lost or compromised. Actions taken through your account may be treated as having been authorised by you unless there is evidence that the account was compromised and you notified the operator without unreasonable delay.

2. Accounts, funds and transactions

Only one personal account may generally be used by each player. If an account is closed, suspended or restricted, you must not attempt to open or use another account to avoid that action. Hollywin Casino may review accounts and transactions to protect players, prevent misuse and meet applicable legal or compliance requirements.

You must use a payment method that belongs to you or that you are authorised to use. Payment details must be entered accurately. Hollywin Casino may reject, delay, reverse or suspend a transaction where information is incomplete, a payment cannot be verified, a payment provider declines the transaction, or the transaction creates a security or compliance concern.

Account balances may be subject to verification before funds are returned or a withdrawal is processed. You may be asked to provide documents or information that reasonably confirms your identity, age, address, payment method or source of funds. Information supplied for verification must be genuine, complete and readable. Failure to provide requested information may result in a delay, restriction or account closure.

You should check transaction details before confirming a deposit, withdrawal or wager. Once a transaction has been accepted, it may not be possible to cancel or amend it. Payment processing times can vary depending on the payment method, verification requirements, banking institutions and circumstances outside Hollywin Casino's control. Any applicable fees, conditions or limits will be displayed where relevant.

Funds must not be used in a way that disguises their source or purpose. Hollywin Casino may withhold access to funds, suspend activity or take other appropriate action where there are reasonable concerns about fraud, chargebacks, payment abuse, identity misuse, collusion, money laundering or other prohibited conduct. Any action will be handled in accordance with applicable requirements and internal procedures.

You are responsible for reviewing your account balance and transaction history. If you identify an error, duplicate transaction or other concern, raise it as soon as possible through the available support channel. Records held by Hollywin Casino may be used to investigate and resolve account or transaction disputes.

3. Games, promotions and acceptable use

Game rules, eligibility requirements, minimum or maximum stakes, return information and other relevant details may be displayed on the website or within an individual game. You should review those details before placing a wager. Results are determined by the applicable game systems and recorded in the relevant account or platform records.

Technical interruptions, communication failures, software faults or other unexpected events may affect a game or transaction. Where an error occurs, Hollywin Casino may correct the affected activity in a fair and reasonable manner. This may include voiding an affected wager, restoring an account balance or applying the outcome that would have applied without the error.

Promotions, bonuses and other offers are subject to their own terms. Those terms may include eligibility rules, registration requirements, expiry dates, wagering conditions, game restrictions, maximum values, withdrawal conditions and limits on use. You should read the complete offer terms before participating. If there is a conflict between a promotion's terms and these general terms, the promotion's terms will apply to that offer.

Promotions may be changed, withdrawn or limited where permitted.
A promotion may only be claimed once unless its terms state otherwise.
Attempts to exploit an error, loophole or technical issue may result in removal of an associated benefit.
Wagers placed using promotional funds may be subject to specific rules.
Promotional benefits may be cancelled where an account is suspended, closed or found to be in breach of the relevant terms.

You must use the website fairly and lawfully. You must not use automated tools, bots, scripts, scraping software, malware, modified devices or other technology intended to gain an improper advantage. You must not abuse vulnerabilities, disrupt services, impersonate another person, publish harmful material or attempt to access another user's account or information.

Hollywin Casino may suspend or restrict access while investigating suspected breaches, unusual activity, technical issues or security concerns. If a breach is confirmed, available action may include cancelling affected activity, removing promotional benefits, closing an account or reporting conduct to an appropriate authority where required.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or medication, or trying to solve financial problems.

Responsible gambling tools and support options may be available through Hollywin Casino. These may include deposit or spending controls, session reminders, cooling-off periods, account restrictions and self-exclusion. You may also seek independent support from an appropriate gambling-help service in Australia. If gambling is affecting your finances, relationships, work or wellbeing, consider stopping and obtaining support.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations and communicate with you about your account or services. You should review the Privacy Policy for further information about information handling, security and your available rights.

Hollywin Casino aims to provide a reliable service but does not guarantee that the website, games or content will always be available, uninterrupted, accurate or free from defects. Access may be affected by maintenance, internet services, devices, software, payment providers or circumstances outside reasonable control. You are responsible for using suitable equipment, connection services and security software.

To the extent permitted by law, Hollywin Casino is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, misuse of the website, interruptions outside reasonable control or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

If you have a question or complaint, use the support option available on the website and provide enough information for the matter to be reviewed. You should keep records of relevant transactions, dates and messages. Complaints will be assessed using the information available and any applicable internal process. These terms do not prevent you from exercising rights or seeking remedies available under applicable law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any applicable additional terms and the Privacy Policy, describe the basis on which Hollywin Casino is made available to you.